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Service

Customer Service

Customer Service

Our technical service team is available throughout the lifetime of your equipment.

WuXi Fengwei Cutting & Welding provides precision machinery and quality customer service. Our main objective is to put the needs of our customers first. We gauge our success on our ability to satisfy our client’s needs. This is one of the reasons why, since 2002, WuXi Fengwei Cutting & Welding remains the leading machinery company in China. Our focus is on providing our valued customers with high-quality products that are fitted with the world’s latest technology. We strive to ensure that our products are affordable, reliable, efficient and safe to use.

Our services do not stop at the point of sale. We offer our clients a full after-sales service. Our technical service team is available throughout the lifetime of your equipment. When service is required, our engineers are at one hand to assist. Feel free to call us if you have any queries or concerns, our technical analyst will assist in resolving any issues.
Mechanical Maintenance

Mechanical Maintenance

You may have regarding your machines within 12 hours via phone or email.

Regular mechanical maintenance is essential to ensure the smooth functioning of your equipment. Our Service Department is available to assist you with any queries or concerns you may have regarding your machines within 12 hours via phone or email. We also offer a tailor-made maintenance plan to schedule regular maintenance checks. Your machines will be adjusted and calibrated to ensure optimum performance and productivity. Address potential problems before they become issues that adversely affect your production schedule.

There are many benefits to a scheduled maintenance plan. Regular maintenance will minimize the risk of unnecessary interruptions in production by anticipating required replacements and identifying potential problems. Our service instructors will perform safety, accuracy, reliability, performance and environmental checks and replace any outdated or faulty parts. This preventative maintenance plan will ensure the smooth functioning and durability of your machinery.
Spare Parts & Consumables

Spare Parts & Consumables

We stock a large array of spare parts to ensure speedy accessibility.

Ensure optimum efficiency for your systems by using original spare parts and consumables. This will guarantee reliability in precision performance and productivity levels. We stock spare parts and consumables that are readily available for collection or delivery. We aim to provide you with the spare parts you require in as little time possible so as not to cause unnecessary delays in your production.

We stock a large array of spare parts to ensure speedy accessibility. Our spare parts are manufactured to the same high standards as the machines which are optimized for long-lasting performance. Use trusted and reliable spare parts to guarantees the efficient functioning of your machinery.
on-site installation and training

Training

Visit our training facilities or train your staff on your site.

All our instructors have long experience in the field of cutting and welding machines and have an answer to every question regarding metal cutting and welding. In addition to the general information, they will give you a lot of hints and show you how to obtain the best results even for the toughest cutting tasks. Our specialists transmit to the course participants in a practical manner all the knowledge and expertise to work with our plants, equipment and software. You gain knowledge they need to make the best use of the many-faceted possibilities.

Visit our training facilities or train your staff on your site. Our instructors can show your operators on your machine how to cut and weld in the most efficient way.
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